Contact
Reach the desk
There is no form on this page and no mailbox to write to — nothing you type into a website ends up here, because this website collects nothing. To reach the VIP desk, go through the account area of the site where you play, or its official support.
How to get in touch
There is no mailbox published on this site. To reach the VIP desk, use one of the routes that belongs to the site where your account is:
- Your account area. Sign in to the site where you play and use the messaging or support section there. A message raised from inside your account is already tied to you, so it can be dealt with without you having to prove who you are.
- The official support of that site. The site where your account lives has its own support channel, and the VIP desk can be reached through it. Open that support from a link you navigate to yourself, not from a link in a message you are unsure about.
This site does not hand out an address, a phone number, a chat widget or a callback service. If something claiming to be this desk gives you one of those and presses you to use it, treat it the way you would treat any other unexpected instruction — the verification checks are there for exactly that moment.
Writing a message that can be answered in one reply
Including these saves a round trip:
- Which account you are asking about. Your username or account reference, so a message about “my account” can be matched to the right one.
- What you actually want. A limit set, a status question, a message checked, a reward explained — say it in the first line.
- Dates and details for anything that already happened, and the original message included whole if you are asking whether something is genuine.
Leave these out
Your password, your card PIN, a full card number, and any one-time verification code should not be typed into a message to this desk or shared with anyone else. No question about your VIP status, your limits or a reward requires them, and a message is not a safe place to keep them.
Account controls and limits
If you want a deposit limit, a time-out or a self-exclusion on your account, that can be arranged: the controls are available in the account area of the site where you play, and a request can also be made through that site's official support. It does not need a reason, and it is not a conversation you have to justify.
Independent organisations that can help — and that are not connected to this desk — are listed on the play safe page, along with a note on what each of the controls does.
What this website cannot do
These pages are static text. They hold no account records, run no scripts that talk to any system, and cannot look up, change or confirm anything about your account. Everything here is information you read; anything that has to be done happens in your account area or through the official support of the site where you play.